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Terms of Service

Last updated: 8 October 2026

1. About these Terms

These Terms are an agreement between you and LittleClues, based in Lithuania (“LittleClues”, “we”, “us”). They apply to the LittleClues app, LittleClues Cloud, sharing with caregivers, LittleClues Pro and our website (together, “LittleClues”).

By downloading or using LittleClues, creating an account or accepting an invite, you agree to these Terms. If you don’t agree, don’t use LittleClues.

Our Privacy Policy explains how we handle personal data.

2. What LittleClues is

LittleClues is a food and symptom diary for families. It helps you log what a child eats, symptoms and notes, spot patterns in your log, and share the diary with people who help care for the child.

  • The app works on your phone without an account.
  • LittleClues Cloud is optional. It keeps an end-to-end encrypted copy of your diary so that it syncs between phones and can be shared. Cloud and sharing are currently in Beta.
  • LittleClues Pro is a paid subscription that unlocks more features (section 9).

3. Not medical advice

LittleClues is not a medical device and does not provide medical advice, diagnosis or treatment. It records what you enter and shows patterns in your own log.

  • Insights, summaries and suggestions are based only on what you logged. They can be incomplete or wrong, and a pattern in a diary doesn’t prove that a food causes a reaction.
  • Don’t start, stop or change a child’s diet, or your own diet while breastfeeding, based on LittleClues alone. This includes removing foods and reintroducing them. Talk to a doctor, paediatrician, allergist or dietitian first.
  • Food, product and ingredient information in the app can be incomplete, out of date or wrong. Always check the product label for allergens.
  • PDF reports are a copy of your log to support a conversation with a healthcare professional. They are not a medical record or a diagnosis.
  • Never delay seeking medical help because of something you logged, or didn’t log, in LittleClues.

In an emergency, call your local emergency number (112 in the EU) straight away. Get urgent help if a child has difficulty breathing, swelling of the face, lips, tongue or throat, or becomes pale, floppy or unresponsive.

4. Who can use LittleClues

You must be at least 18 years old, or the age of majority where you live if that is higher.

LittleClues is for parents, legal guardians and the people who help them care for a child. You may record a child’s information only if you are the child’s parent or legal guardian, or have their permission. The same applies to sharing it.

5. Your account

You need an account for Cloud and sharing. You sign in with Apple or Google.

  • Keep your phone and your Apple or Google account secure. You are responsible for what happens in LittleClues through your account.
  • Use a display name that the people you share with will recognise, and don’t pretend to be someone else.
  • An account is for one person. Don’t share it.
  • You can delete your account at any time in the app, in Family → Back up & sync → Delete account.

6. LittleClues Cloud

  • Cloud is optional. Turning it on uploads an end-to-end encrypted copy of your diary. Turning it off deletes that copy. Your phone keeps your diary either way.
  • Your Recovery Key is your responsibility. We never receive it and can’t reset it. If you lose all your phones and your Recovery Key, nobody can read your cloud copy, including us, and it can’t be recovered.
  • Cloud is in Beta. Syncing can be delayed. If the same entry is changed on two phones at about the same time, the later change is kept.
  • Cloud is not a guaranteed backup. If your diary matters to you, also export a backup from the app from time to time.
  • Each photo can be up to 4 MB. The app shrinks photos well below that before saving them. We may introduce a storage limit per family later. If we do, we will tell you in the app before it affects you, and photos that don’t fit stay on your phone.
  • Cloud is part of Pro. What happens when Pro ends is described in section 9.

7. Sharing with caregivers

If you own a diary:

  • Invite only people you know and trust, and only at an email address that belongs to them.
  • You choose what each person may do. You confirm each person before they can see the diary, and you can change their permissions or end their access at any time.
  • When you end someone’s access, their phone deletes the diary the next time it connects. We can’t remove data from a phone that never connects again, or copies someone has already made, such as screenshots or PDF reports.
  • Entries that caregivers add become part of your child’s diary and stay there after they leave.

If you are a caregiver:

  • Use a shared diary only to help care for the child, and keep what you see confidential.
  • Don’t copy, export or pass on information from a shared diary beyond what the owner allows.
  • Your access can end at any time: when the owner removes you, when your access period ends, or when the owner’s Pro ends.
  • You don’t need Pro to use a diary shared with you.

8. Your content

  • You own what you put into LittleClues. You allow us to store, copy and transmit it, in encrypted form, only as needed to run LittleClues for you and the people you share with.
  • Don’t add anything unlawful, or photos or information about other people that you have no right to share.
  • Because Cloud data is end-to-end encrypted, we can’t see or check your content.
  • If you send us feedback or ideas, we may use them freely, without any obligation to you.

9. LittleClues Pro and subscriptions

What Pro includes. LittleClues Pro is an optional, auto-renewing subscription. It unlocks additional features, including full per-food analysis, confounding detection, elimination and reintroduction pattern recognition, doctor-ready PDF reports, unlimited safe foods, recipes and products with ingredients, LittleClues Cloud and sharing with caregivers. Features can change over time. The app shows what is included before you buy.

Price and trial. Pro is offered as a monthly or annual subscription, at the price shown in the app and in the app store at the time of purchase. A free trial may be offered on selected plans. If it is, its length and terms are shown before you buy.

Payment and renewal. Payment is charged to your Apple ID or Google Play account when you confirm the purchase. Subscriptions renew automatically for the same period at the then-current price unless cancelled at least 24 hours before the end of the current period. Your account is charged for the renewal within 24 hours before the end of the current period.

Cancelling. You can manage or cancel your subscription at any time in your Apple ID or Google Play account settings. Cancellation takes effect at the end of the current billing period. There are no partial refunds for unused time within a period. Deleting your LittleClues account or the app doesn’t cancel your subscription.

Refunds. Refunds, where available, are handled by Apple or Google under their refund policies, not by LittleClues. Depending on where you live, you may also have rights under consumer protection law, including a right to withdraw from a purchase within a legal period, where that right applies.

Restoring purchases. Your subscription belongs to your Apple or Google account. Use Restore purchases in the app to use it on another phone or after reinstalling.

When Pro ends. You keep the free app and everything on your phone. After a short grace period, Cloud syncing and sharing pause, and caregivers keep what is already on their phones but get no updates. If you renew, everything resumes. If Cloud stays paused, we delete the cloud copy. We email you 30 days and 7 days before, and the app shows the date.

Purchases made through the app stores are also governed by the Apple App Store’s and Google Play’s terms.

10. Acceptable use

You agree not to:

  • use LittleClues for anything unlawful, or to harm, harass or track other people,
  • send invites to people who don’t expect them, or use invites to send spam,
  • try to access accounts, diaries or data that aren’t yours,
  • probe or test the security of our systems, interfere with them or overload them, including by getting around rate limits,
  • reverse engineer the app or our API, except where the law allows it,
  • access LittleClues with bots, scrapers or other automated tools, other than the app itself,
  • copy, resell or redistribute LittleClues without our permission.

We may suspend or close an account that breaks these rules, puts others at risk or exposes us to legal claims. Where reasonable, we will tell you why first and give you a chance to respond.

11. Third-party services

LittleClues relies on third-party services, including Apple and Google (app stores, sign-in and, if you choose, Recovery Key storage), RevenueCat (subscriptions) and the other providers listed in our Privacy Policy. Their own terms may apply when you use them. We are not responsible for their services.

12. Intellectual property

LittleClues and its branding, design, software and content are protected by intellectual property laws. Your licence to use the app comes with the store you got it from: Apple’s Standard End User License Agreement for the App Store, or Google Play’s terms. These Terms add the rules for our services, such as Cloud, sharing and Pro.

You may not copy, modify, distribute or reproduce any part of LittleClues except as the law allows.

13. Changes, availability and ending the service

  • We work to keep LittleClues available, but we can’t promise that it will always be available or free of errors. We may need to pause it for maintenance or to fix problems.
  • We may change, add or remove features. If we remove a paid feature you use, or stop offering LittleClues Cloud, we will tell you at least 30 days in advance, unless that is impossible for legal or security reasons. Your diary stays on your phones.
  • You can stop using LittleClues at any time. Deleting your account ends these Terms for Cloud and sharing. Uninstalling the app ends them for the app.

14. No warranties

LittleClues is provided “as is” and “as available”, without warranties of any kind.

We do not guarantee:

  • uninterrupted availability,
  • the accuracy of logged information or of food, product and ingredient information,
  • compatibility with all devices,
  • error-free operation, syncing or sharing,
  • medical accuracy or outcomes.

This does not limit the rights you have as a consumer, including the legal guarantee that digital content and services conform to the contract.

15. Limitation of liability

To the maximum extent permitted by law, LittleClues and its operator are not liable for:

  • indirect or consequential damages,
  • health-related decisions,
  • allergic reactions,
  • missed symptoms,
  • data loss, including a lost Recovery Key,
  • device issues,
  • reliance on information recorded in or shown by the app,
  • what other people do with a diary you shared with them.

To the extent the law allows, our total liability to you for any claim is limited to the amount you paid for Pro in the 12 months before the claim.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for intentional misconduct or gross negligence, or your mandatory rights as a consumer.

16. Governing law and disputes

These Terms are governed by the laws of Lithuania. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts there.

Please contact us first at [email protected]. Most problems can be solved quickly. If you are a consumer, you can also ask the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, vvtat.lt) to resolve a dispute out of court.

17. Changes to these Terms

We may update these Terms from time to time. Updated versions show a new “Last updated” date. For significant changes, we will tell you in the app or by email at least 30 days before they take effect, unless a change is needed sooner for legal or security reasons. If you don’t agree, you can stop using LittleClues and delete your account before the change takes effect. If you keep using LittleClues after that, the updated Terms apply.

18. General

  • If part of these Terms can’t be enforced, the rest still applies.
  • We may transfer these Terms to a company that takes over LittleClues. We will tell you, and your rights under these Terms won’t be reduced.
  • If we don’t enforce a right straight away, we don’t give it up.
  • These Terms and our Privacy Policy are the whole agreement between you and us about LittleClues.

19. Contact

LittleClues, Lithuania

Email: [email protected]